Have Questions? We're Here to Help
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When it comes to your health, having questions is natural. Browse through our commonly asked questions, or reach out to our team for personalised assistance.
Will I need to have an initial consultation?
Yes, an initial 30-minute consultation ($150) with one of our AHPRA-registered doctors is required. This allows us to thoroughly understand your healthcare needs and ensure appropriate continuity of care through our telehealth services.
What happens if I need to reschedule my telehealth consultation?
Life happens – we understand. You can easily reschedule your consultation through our online platform up to 24 hours before your appointment without any fee. Our team is here to help if you need assistance with rescheduling.
How long will be my first consultation?
Your initial consultation is scheduled for 30 minutes, giving you proper time to discuss your health concerns with our AHPRA-registered doctors. We ensure there’s no rushing, allowing time for all your questions.
What if I have technical difficulties during my telehealth consultation?
Don’t worry – our support team is just a phone call away. If you experience any technical issues, we’ll help you resolve them quickly or reschedule your consultation if needed, ensuring you receive full-time with your doctor.
Do you have physical clinic locations or are you exclusively telehealth?
We currently operate exclusively through our professional telehealth platform. This allows us to provide accessible healthcare services to patients across Australia while maintaining consistent, high-quality care standards.
What security measures do you have in place to protect patient information?
We maintain strict patient confidentiality and data security. Our telehealth platform complies with Australian healthcare privacy standards, using secure, encrypted connections for all consultations. All patient records are stored in accordance with Australian healthcare regulations.
What technology do I need for a telehealth consultation?
You’ll need a device with a camera (smartphone, tablet, or computer), reliable internet connection, and a quiet, private space. Our platform works on most modern browsers without requiring special software.
Can I claim my consultation through Medicare or private health insurance?
We provide a receipt that you can submit to your private health insurer if your policy covers telehealth consultations. Contact your insurer to understand your specific coverage options.
How do I access my treatment plan after the consultation?
Your personalised care plan will be securely sent to your patient portal immediately after your consultation. You can access this information anytime through your account on our platform.
What if I need urgent medical attention between appointments?
Our service is not for emergencies. If you need urgent medical attention, please contact emergency services on 000 or visit your nearest emergency department. For non-urgent concerns, message us through the patient portal for guidance on next steps.
What documentation do I need to provide for my transition?
Our AHPRA-registered doctors will need your existing medical records, treatment history, and a discharge summary from your current healthcare provider. Also, please provide a form of identification, such as a driver’s licence, passport, or government-issued ID. We’ll guide you through submitting these documents securely via our platform.
How long does the transition process usually take?
Once we receive your complete documentation, we can typically schedule your initial consultation within 2-3 business days. Our focus is on ensuring a thorough review of your medical history to maintain continuity of care.
Will I need to have an initial consultation?
Yes, an initial 30-minute consultation ($150) with one of our AHPRA-registered doctors is required. This allows us to thoroughly understand your healthcare needs and ensure appropriate continuity of care through our telehealth services.
What happens after my records are transferred?
Following your initial consultation, your AHPRA-registered doctor will establish your personalised healthcare plan. You’ll have access to our complete telehealth services, including follow-up consultations ($60) and ongoing professional support.
What happens if I need to reschedule my telehealth consultation?
Life happens – we understand. You can easily reschedule your consultation through our online platform up to 24 hours before your appointment without any fee. Our team is here to help if you need assistance with rescheduling.
How long will be my first consultation?
Your initial consultation is scheduled for 30 minutes, giving you proper time to discuss your health concerns with our AHPRA-registered doctors. We ensure there’s no rushing, allowing time for all your questions.
Do you have physical clinic locations or are you exclusively telehealth?
We currently operate exclusively through our professional telehealth platform. This allows us to provide accessible healthcare services to patients across Australia while maintaining consistent, high-quality care standards.
Can I request my preferred doctor for follow-up consultations?
Yes, you can request to continue your care with the same doctor for follow-up consultations. We understand the importance of maintaining continuity of care and building a trusted relationship with your healthcare provider.
What technology do I need for a telehealth consultation?
You’ll need a device with a camera (smartphone, tablet, or computer), reliable internet connection, and a quiet, private space. Our platform works on most modern browsers without requiring special software.
What happens if I need to reschedule my appointment?
You can reschedule your appointment through our online platform up to 24 hours before your scheduled time without any fee. Last-minute cancellations or missed appointments may incur a rebooking fee.
What if I have technical difficulties during my telehealth consultation?
Don’t worry – our support team is just a phone call away. If you experience any technical issues, we’ll help you resolve them quickly or reschedule your consultation if needed, ensuring you receive full-time with your doctor.
Can I access my consultation notes afterwards?
Yes, you can securely access your consultation notes through your patient portal. This includes your care plan and any professional recommendations from your doctor, helping you stay informed about your healthcare journey.
How soon can I book a follow-up consultation if needed?
Follow-up consultations can typically be booked within 2-3 business days, sometimes sooner depending on availability. These shorter consultations (10 minutes) are priced at $60, focusing on reviewing your progress and adjusting your care plan if needed.
How do I access my treatment plan after the consultation?
Your personalised care plan will be securely sent to your patient portal immediately after your consultation. You can access this information anytime through your account on our platform.