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We understand that changing healthcare providers is an important decision, which is why we’ve created a careful, detailed process that prioritises your continuity of care.
Common Questions Answered
Find answers to commonly asked questions about our consultation process, telehealth appointments, and working with our AHPRA-registered doctors. We believe in keeping healthcare clear and transparent.
What documentation do I need to provide for my transition?
Our AHPRA-registered doctors will need your existing medical records, treatment history, and a discharge summary from your current healthcare provider. Also, please provide a form of identification, such as a driver’s licence, passport, or government-issued ID. We’ll guide you through submitting these documents securely via our platform.
How long does the transition process usually take?
Once we receive your complete documentation, we can typically schedule your initial consultation within 2-3 business days. Our focus is on ensuring a thorough review of your medical history to maintain continuity of care.
Will I need to have an initial consultation?
Yes, an initial 30-minute consultation ($150) with one of our AHPRA-registered doctors is required. This allows us to thoroughly understand your healthcare needs and ensure appropriate continuity of care through our telehealth services.
What happens after my records are transferred?
Following your initial consultation, your AHPRA-registered doctor will establish your personalised healthcare plan. You’ll have access to our complete telehealth services, including follow-up consultations ($60) and ongoing professional support.
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